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Terms & Conditions

This Terms & Conditions describes the policies of ‘Gallery Diamond” (“GD” or “we”), regarding the collection, use, disclosure and protection of the following types of information:

Information obtained when you (“you” or “User”or “Customers”) visit the [ www.gallerydiamond.co.uk] web site (this “Site”).


Products (Availability & Pricing)

Products sold by the e-shop of this Site are products of the Company. Characteristics and other accompanying information (e.g. indicatively the existence of guarantee, identity, any instructions etc.) of the products for sale are available and you may be informed about those by following the search instructions provided in our websites and by clicking on the name of the respective product. If you're interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

There is clear indication of all products contained in the eshop's catalogues as to their availability in stock. Should you wish to order a product which is not immediately available, the eshop shall contact you through e-mail or phone, within a reasonable period of time, in order to advise you on the estimated time of receipt of the product from the provider and its subsequent delivery to you. In this case should you determine that this delivery time is not satisfactory, you have the possibility to request the recall of the order of said product.

Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@gallerydiamond.com or dial 0044(0)203.318.7079.

Vat Tax (VAT)

UK Clients:

Customers in the UK will be subject to UK VAT of 20% on the net price of their order.

Please note that VAT charge will appear in the shopping basket after shipping destination is entered.

EU Orders:

According the EU regulations, all customers based in EU countries will be subject to their VAT which is valid in their country (for instance Germany VAT is 19%, Italy 22%, Belgium 21% etc. Therefore all orders purchased by customers who live inside the European Union (EU) from GALLERY DIAMOND London Ltd, will be subject to the UK VAT rate of 20%.

Therefore all orders purchased by customers who live inside the European Union (EU) from GALLERY DIAMOND London Ltd, will be subject to the UK VAT rate of 20%.

BFPO Address - outside EU

If customer’s BFPO address is outside the EU, your VAT is eligible for refund and this refund will be processed upon our checking the details of your BFPO address against the British Forces list at www.gov.uk/bfpo/find-a-bfpo-number

BFPO Address - within the EU

All BFPO order totals for delivery within the EU will still include VAT, as will your payment. If you qualify for VAT free purchasing the VAT will be refunded.

Channel Island Orders

Customers from the Channel Islands (including Jersey, Guernsey, Alderney and Sark) are eligible for tax free shopping when purchasing from GALLERY DIAMOND London Ltd. All orders will be shipped directly with Royal Mail Special Delivery and will be exempt from UK VAT.

In order GD London to issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014.

GD London will accept a copy of the order receipt which was dispatched with the item, signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organization, with evidence of the official status of the signatory.

For goods which are dispatched to BFPO customers in Cyprus or Germany GD London requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:

  • for British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC, or

  • for a visiting force in Germany - under Article 15(10) of EC Council Directive 77/388/EEC.

GD London requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, the company can't make a VAT refund.

Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:

Accounting Division:

GD London Ltd
1146 High Road, Whetstone,
London N20 0RA, U.K.
Tel: 0044(0)208.445.9922
E-mail: info@gallerydiamond.com

IMPORTANT NOTICE: Customer must contact GD London Ltd, within 3 months of the time of the supply of goods.

Policy on Conflict Diamonds

GALLERY DIAMOND only purchases diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

Policy on Conflict Diamonds

Diamond Certificates

When you order a loose diamond or custom-built jewellery, we ship it to you with the accompanying diamond report (known also as diamond certificate). These diamond reports are detailed documents created by diamond grading experts in one of the three highly-respected diamond laboratories - making it very expensive to be replaced. Because of this, we require each diamond grading report to be included with each returned diamond. In addition to the international diamond report, each jewel/diamond of Gallery Diamond is accompanied by the Diamond Report of the Company issued by the company's gemologists & additionally guarantees the authenticity and quality of the diamond selected.

If you do not include both the diamond grading report and appraisal with your return, we can’t proceed in any replacement.

Diamond Certificates

Cancel / Return Orders

Gallery Diamond offers customers 15-days from the day their order is shipped to cancel or return their order. If you wish to cancel or return your purchase, simply call a diamond and jewellery consultant at 0044(0)203.318.7079 or email at info@gallerydiamond.com for a return authorization.

This option is available to you until the moment we advise you of the dispatch of your order. Following that point in time cancellation is no longer possible

Note that once your item has shipped, your order cancellation will take effect after:

  • it is returned to Gallery Diamond,

  • our Quality Assurance analyses your diamond and verifies that it is in its original condition

  • The diamond or jewellery will be returned to the company with all the accompanying documents certifying its quality (diamond report) and packaged in perfect condition, or else the return-canceling of an order may not be recognized.

For orders that have been dispatched on the system regarding articles that Gallery Diamond must put in a production line and they are not in stock of the company ready to ship them, the user has the right cancel such an order within 12 hours from the time it was placed. In this case the user will get his refund the same way he followed to pay the company.

If Gallery Diamond has proceeded with the order, after this period of time, cancellation is no longer possible. Seasonal jewellery creations (Christmas lucky jewel or special editions) and also tailor made jewellery can not be returned & also their order can not be cancelled after your order is dispatched.

Insurance - Shipment Policy

All shipments are fully insured. That means that your order shipment is always risk-free. This insurance protects your order from the time it leaves GALLERY DIAMOND to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.

For further security reasons, a signature may be required upon delivery of your GALLERY DIAMOND orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt. Shipments are carried by MALCA-AMIT & by the FEDEX Prioriy International service. Gallery Diamond carries out shipments all over the world, always insured. In case of shipments to countries identified as high risk security by international logistics providers there is an additional cost to the shipment, regarding which you are contacted by Gallery Diamond via email or sms on special conditions related to your shipment. Since you confirm by email or sms that you agree to these terms, the package is released for shipment.

All items shipped within the UK are delivered via Royal Mail Special Delivery*, fully insured & with no indication of what is inside

The minimum amount charged, regarding shipments within UK, using Royal Mail Special Delivery shipment services, for small parcel shipments worth of 100.00BP, amounts to 7.25 BP + 20% VAT, and packages up to 500grm., as well as with insurance and asset insurance charges, up to £500 for loss or damage, which are calculated automatically in your basket. Domestic Shipment fees vary depending on parcel grms and cover damage. Relative link: www.royalmail.com/price-finder

The minimum amount charged, regarding shipments abroad, using “FEDEX” shipment services, amounts to 48.00 BP + 20% VAT + insurance charges + export/import duties (apply to non-European countries), for packages up to 1kg. All extra charges are automatically calculated in your basket.

All Shipments fees will be charged for all countries + 20% VAT.

Concerning shipments abroad, the amount spent on shipment services varies depending on the destination. Gallery Diamond will inform the client if the charges calculated by the system in the basket differentiate.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

FEDEX: TERMS & CONDITIONS

FEDEX: PRIVACY POLICY

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our expert diamond and jewellery consultants at 0044(0)203.318.7079 or email at info@gallerydiamond.com and we would be happy to help you make your choice.

PAYMENT methods:

For orders that in order to be carried out by Gallery Diamond it is required to import diamonds (special orders) and are also charged with the design and construction of new model/s, a 60% of total order value is required (within + -10 to 15% until completion) to be charged in customer’s credit card or deposited in a bank account of the company in order to proceed with implementation procedures. The remaining amount required for the total payment will be deposited at the same bank account after you receive notice by email or sms from the company that your order is completed and ready for shipment.

CATEGORIES OF CUSTOMERS WITH SPECIAL TREATMENT: 0

Information on Our Web Site

At this e-shop, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

This Site is operated by: GALLERY DIAMOND LONDON Ltd

please read our Privacy Policy

GD London Ltd
1146 High Road, Whetstone,
London N20 0RA, U.K.
Tel: 0044(0)203.318.7079
E-mail at: info@gallerydiamond.com

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